This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.arcotmatrimony.com (the "Website").

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website or the ARM(Arcot matrimony ARM) Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").

Scope

You understand and acknowledge that Arcot Matrimony (ARM) acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. ARM is a brand owned by Arcot Matrimony which owns, retains and has complete rights in ARM and the ARM Website /App. ARM acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of ARM's already registered users, for seeking prospective lawful matrimonial alliances for themselves. ARM retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of ARM are classified broadly on the basis of language and region for the ease and convenience of its member / customer. ARM Members are provided with free/paid access for searching profiles from the database of ARM, as per the partner preference set by you (on the Website/Applications-App) and you can shortlist the profiles in which you are interested .

1. Eligibility :

A) Membership and rights of admission is reserved solely for :
I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.

B) Further in capacity as ARM member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin

C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in ARM Website/App on behalf of them or is accessing the ARM Website/App on behalf of them implies that you have taken their consent for their profile creation in ARM and for accessing the ARM Website.

2. Registration

A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your partner . We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if ARM requires additional details you agree to provide it. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website.
B. If at any point of time ARM comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, ARM shall have full right to suspend or terminate (without any notice) your ARM membership and forfeit any amount paid by you towards ARM membership fee and refuse to provide ARM service to you thereafter.
C. ARM also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the ARM members in their profile.
D. Registration of duplicate profiles of the same person is not allowed in ARM Website/App. ARM shall have full right to suspend or terminate (without any notice) such duplicate profile.
E. You acknowledge and confirm that your registration with ARM and the usage of ARM services is with the bonafide intention of marriage and not otherwise. ARM Membership is restricted strictly to the registered ARM individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of ARM and nor use the ARM Service or ARM members data for any commercial purpose, and ARM reserves its right to initiate appropriate legal action for breach of these obligation.

3. Account Security

You are responsible for safeguarding the confidentiality of your ARM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of ARM

A. ARM reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered ARM members within website.
B. ARM's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.
C. The profile search conducted by any ARM member and the matches shown thereof are automatically generated by ARM, and based on the partner preference set by you. In the event of ARM member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
D. ARM does not prohibit any ARM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
E. ARM cannot guarantee or assume responsibility for any specific results from the use of the data available from the ARM service or from other matrimonial websites.
F. ARM shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.
G. ARM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the ARM servers.
H. ARM do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

5. Role and Responsibility of ARM Member

A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.
B. Any information / data required by ARM for using the ARM services shall be provided by the ARM Member, as and when so sought by ARM.
C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. ARM shall not be liable for short coming due to any misrepresentations made by any of its ARM members.
D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check "Safe Matrimony" link in the website/Apps for guidance.
E. To get better search results, ARM Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and ARM shall retain their right under clause 2 (b) of this terms and conditions.
F. ARM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and ARM shall retain their right under clause 2 (b) of this terms and conditions.
G. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.
H. If the ARM Member fails to update in ARM website/App, any change in the particulars furnished in their profile/ then the ARM membership may be suspended by ARM at its sole discretion.
I. ARM member shall, in case of finalization of his/her/their Registrant's marriage, delete their profile by themselves or intimate ARM for removal/deletion of their profile.
J. ARM Members agree to use secure devices, software and networks in a private place for accessing the ARM services.
K. ARM member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in ARM Website.
L. ARM Members shall not probe, scan or test the vulnerabilities of the ARM Website/App or any network connected to the Website/App nor breach the security measures instituted by ARM.
M. You shall also not make any payment / transfer any amount to account of any employees. All payments shall be made only to ARM account.
N. ARM members are expected to approach to resolve their complaints and grievances and shall not air their grievance/complaints in social media.

6. Customer Care / Customer Servicee

In the event you come across any concerns in our service, then please be free to contact us :
Email-ID info@arcotmatrimony.com
Contact No : +91 8754546957
Address : No.12, Sadayandi Kuppam Road Vijayalakshmi Nagar Pallithennal Tamil Nadu 605102.

7. Confidentiality

Any feedback you provide to ARM shall be deemed to be non-confidential. ARM shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) ARM member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from ARM for the feedback under any circumstances.

8. Privacy of Membership

To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to ARM and, the personal information / data provided to us by you during the course of usage of ARM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

9. Grievance Officer

In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to
Email-ID info@arcotmatrimony.com
Contact No : +91 7845245590
Address : No.12, Sadayandi Kuppam Road Vijayalakshmi Nagar Pallithennal Tamil Nadu 605102. The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website/App that -
A. belongs to another person and to which the User does not have any right to;
B. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
C. infringes any patent, trademark, copyright or other proprietary rights;
D. violates any law for the time being in force;
E. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
F. impersonate another person;
G. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
H. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

10. Disputes between Members

A. ARM Members are solely responsible for the communications (through any medium) with prospect or vice versa. ARM expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any ARM members inter se via e-mail, chat, interaction, Whatsapp or any other medium of communication between ARM members either using website /App or otherwise.
B. ARM has no obligation, to monitor any such disputes arising between the ARM members, and ARM shall not be party to any such dispute/litigation etc.
C. ARM is not a broker or the agent of any ARM member, and ARM does not partake in the exchange of any kind of discussion between the ARM members and prospects or the results of their discussion.

11. Content Right

A. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website at the time of the creation of the ARM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by ARM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content/information to ARM, you hereby grant ARM a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the ARM, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.
B. While ARM does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, ARM may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants ARM may at its sole discretion put restriction on any ARM member to other member's communications.
C. ARM reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.

12. Third Party website

A. ARM member understand and agree that ARM may allow third parties to put up advertisements on the ARM application/Website and ARM does not control the contents of such third party advertisement on the ARM application/Website. Third party websites to which links are given on Website/App are not governed by these Terms and conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail. The Company does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a user shall click on links to third party websites at his / her sole risk and responsibility.
B. The ARM members agrees and understands that ARM may also allow third parties to provide ARM members services on the website/App like horoscope matching etc., and ARM may also collect the payment for such third party services to you, and ARM in this regard can have revenue sharing arrangement with such third party, however in no event shall ARM be liable to you for such third party services.
C. The ARM members are expected to see the change on the Website/App.

13. Limitation of liability

A. ARM or its Office bearers shall under no circumstances be liable or responsible to the ARM member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/Third Party Website/ ARM services.
B. ARM informs you that the exchange of profile(s) through or by ARM should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the ARM member, from/ or by ARM.
C. Notwithstanding anything to the contrary contained herein, ARM's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to ARM, for any specific ARM paid package, and no further.

14. ARM will not be liable in case of any wrong/improper match made due to unavailability of profiles from ARM.

15. ARM or its office bearers shall under no circumstances be liable, if any, for the ARM member entering into financial transaction with any other ARM Member or any third party.

16. ARM or its office bearers shall under no circumstances be liable, if any, for any ARM members not responding/reciprocating when you approach them for matrimonial alliance

17. Limitation of liability

A. ARM or its Office bearers shall under no circumstances be liable or responsible to the ARM member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website/ ARM services.
B. ARM informs you that the exchange of profile(s) through or by ARM should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the ARM member, from/ or by ARM.
C. Notwithstanding anything to the contrary contained herein, ARM's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to ARM, for any specific ARM paid package, and no further.

18. General

In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the BM services as per clause 2 (b) of these terms and conditions.

19. Notwithstanding anything contained herein, ARM reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on ARM/website/App (once such instance come to ARM notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. ARM also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our BM website/App as a means of communication while sending messages to other ARM members regarding their profile identity in other matrimonial websites.

20. Once your paid membership expires, you cannot avail the unexpired balance phone call count/ unexpired SMS . Similarly, you cannot access the already viewed ARM member(s) contact information unless you renew your account within 30 days

21. However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry.

22. In case of conflict between the terms and condition of Website/App and terms and conditions of any other website including other websites of ARM, the terms and condition of ARM Website/App shall prevail for the service provided through this Website/App.

23. Disclaimer

A. Your access to and use of the ARM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE BMSERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, BMDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ARM does not warrant that the Website/App, its servers, or e-mail sent from ARM are free of viruses or other harmful components. ARM will not be liable for any damages of any kind arising from the use of this ARM Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B. ARM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using ARM services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no circumstances, ARM shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with
i. any act or omission done by ARM /payment gateway/alliance partner etc.;
ii. any untrue or incorrect information submitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from ARM);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
v. any cyber crime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
ix. ARM shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time
x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website/App is at your sole risk.
E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.

24. Indemnity

By using our ARM services you agree to defend, indemnify, and hold harmless ARM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by ARM. This defence and indemnification obligation will survive in perpetuity.

25. Termination

A. We/ ARM in good faith reserve our right to terminate your ARM membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you
B. ARM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using ARM services (both paid and free).
I. seek physical / financial favors from our other registered members or
II. have provided incorrect information on our website/App or
III. have committed any fraudulent/ unlawful/ illegal activities through the use of our website/App or
IV. have violated this Terms and conditions or
V. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another BM member created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who's profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,
C. If ARM receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.
D. Unless otherwise provided in these Terms and Conditions, ARM membership may be terminated by ARM / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to ARM shall be forfeited.
E. Upon termination / suspension of ARM membership, your right to use or access the ARM Website/App ARM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the ARM Services shall not relieve you of any obligations arising or accruing prior to such termination.

26. Refund and Assignment

A. The payments made by any ARM member by way of membership / renewal fee / auto renewal are treated as non-refundable.
B. ARM member shall not assign or transfer your ARM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and ARM shall retain their right under clause 2 (b) of this terms and conditions.
C. Payment once made for ARM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.

27. Additional terms and conditions applicable to Non- Resident Indian customers.

A. Jurisdiction

The laws of India shall be applicable.

B. Arbitration of Disputes.

The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and we encourage you to contact us before resorting to arbitration. If the dispute is not resolved within 30 ( thirty ) days from the date of such dispute , then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and conciliation Act, 1996, by sole arbitrator. The seat of Arbitration shall be Chennai, Tamil Nadu, India. We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language.

C. However, Disputes relating to infringement of our intellectual property rights, which we may elect to have resolved by means other than arbitration.

D.In case of Renewal, Customer is charged the current price that prevails and renewed is done only for 3 months duration irrespective of the past package.

E. Enforcement

Any proceeding to enforce this arbitration agreement may be brought in Courts of Chennai, Tamil Nadu India.